




Responsibilities
Things you should know while renting a car in UAE
Mileage Limits
- Daily: 250 kilometers
- Weekly: 1750 kilometers
- Monthly: 4500 kilometers
Salik (Toll Gates)
- Variable as per government tarifs.
Driver Requirements
- Age:
- Minimum: 18 years
- Maximum: 65 years
- Driving Experience: 1 year minimum
Required Documents
- For UAE Residents:
- Valid Emirates ID
- Valid Emirates Driving License
- For Tourists:
- Valid Passport
- Valid UAE Visa
- Driving License from their home country
- International Driving License
Booking and Delivery
- Confirmation: Upon confirmation of your booking, our team will deliver the vehicle to your specified location.
Service Availability
- Flexible Timing: Enjoy our services 24 hours a day, 7 days a week.
Return Process
- Return Options: At the conclusion of your rental period, you can return the vehicle to our designated location.
Airport Service
- Airport Delivery: Complimentary delivery and pick-up services are available at Dubai (DXB) airport.
Off-Road Driving:
- Vehicles are intended for on-road use only.
- Off-road driving is not recommended due to the high risk of vehicle damage.
Smoking:
- Smoking is strictly prohibited inside the vehicle.
- This is to ensure a clean and fresh experience for all customers.
Pets:
- Customers are requested not to bring pets into the vehicle.
- This is to prevent unhealthy conditions or potential damage to the vehicle.
Modification:
- Any additions, changes, or modifications to the vehicle's original design are prohibited.
Overloading:
- Adhere to the recommended passenger and luggage capacity for optimal vehicle performance.
Racing and Speeding:
- Participation in any racing activities is prohibited.
- Driving above the legally permitted speed limits is not allowed due to safety concerns.
Unauthorized Drivers:
- Only individuals listed on the rental agreement are authorized to drive the vehicle.
- Any additional drivers must be formally added and informed.
Negligence:
- Customers are responsible for the vehicle's care and management.
- Take appropriate measures to prevent any damage, including ensuring proper parking.
Violation of Traffic Laws:
- All traffic laws and regulations must be obeyed throughout the rental period.
Failure to Report Incidents:
- In the event of any accident or damage, it is mandatory to inform our team immediately, following the required procedures.
Crossing UAE Borders:
- Driving the rented vehicle outside the United Arab Emirates is not permitted.
- This action violates the terms and conditions outlined on our website.
Maintenance
- Maintain basic car upkeep, such as checking tire pressure and fuel levels.
- Immediately report any mechanical issues encountered.
Cleaning
- Keep the car reasonably clean with a simple wash.
- Avoid using car washes that charge excessive fees for exterior cleaning.
- Additional charges may apply if the vehicle is excessively dirty or stained upon return.
Authorized Drivers
- Only drivers listed in the rental agreement are permitted to operate the rented vehicle.
Secure Parking
- Park the vehicle in safe and designated areas.
- Avoid actions that could be considered offensive or cause disapproval.
- Do not park in prohibited areas or locations where fines are likely.
Vehicle Security
- Ensure the vehicle is secured by locking doors and windows when unattended.
Insurance Coverage
- Familiarize yourself with the terms and conditions of the insurance policies.
- Report any incidents or accidents immediately.
Extension of Rental Period
- If you need to extend your rental period, contact customer support in advance to arrange this.
Extra Kilometer Charges
- Each additional kilometer driven will be charged at AED 2.
- Please be mindful of the total distance traveled.
Excess Claim Amount
- An excess claim amount of AED 2000 applies.
- This is in place for your peace of mind while driving in Dubai.
Fueling Policy
- Please return the vehicle with the same fuel level as when you received it.
- A refueling charge of AED 100 to AED 500 will apply if the fuel level is below the starting point.
Damages
- We appreciate you treating our vehicles with care.
- Normal wear and tear is expected.
- A detailed list of potential damages and their associated costs is available upon request from our company representatives.
Cleaning Charges
- To maintain the vehicle's pristine condition, a cleaning fee of AED 200 will be applied if necessary.
Traffic Fines
- You are responsible for any traffic fines incurred.
- Additionally, a processing fee of AED 20 will be applied for each traffic fine.
Easy Pick-up & Drop-Off
Schedule your pick-up and drop-off with ease.
24x7 Customer Service
Get assistance for anything, anytime!
Kilometres
Daily Limit is 250 KMs, Weekly Limit is 1750 KMs, Monthly Limit is 4500 KMs.
Refundable Security Deposit
A refundable security deposit of AED 2000 will be charged while booking.
General Information
Know about our car service
- 24x7 Customer Assistance
- Easy Rentals
- Flexible Pricing
- Wide Fleet of Cars
Amenities
Premium amenities and features
Rental Conditions
Policies and agreement
You will need a valid driver’s license, a credit card or debit card for payment, and proof of identity (such as a passport or emirates ID/GCC ID).
You can modify or cancel your booking directly by contacting customer support. Cancellation policies vary, so please review them before finalizing your reservation.
You can extend your rental period by contacting us at least 24 hours before your scheduled return day. Before your scheduled return time, our team will contact you, and at that time, you can request an extension.
Rental cars can be picked up at designated locations, such as airports, city centers, or rental offices. The exact pickup location will depend on your needs; conditions apply. Yes, we offer one-way rentals, allowing you to pick up the car at one location and return it at another for an additional fee.
If you encounter an issue with the car or are involved in an accident, please immediately contact the customer service team . We’ll provide guidance on how to proceed, which may include arranging for roadside assistance or a replacement vehicle.
Yes, basic insurance is often included in the rental price, but you may also be offered additional coverage at the time of booking. Please review the details before confirming your rental.
Rental cars come with limited mileage, such as 250 miles daily or total mileage, depending on the rental period. For weekly or monthly rentals, the mileage limits may differ. Please review the terms during booking, as the restrictions vary based on how many days you need the car.